All is Social by Graham Brown

From the book All is Social

Diseconomies of scale: what’s measured gets done

The problem with large organizations is large organization.

Techdirt reports on the rather bizarre but not inconceivable story of the citizen who is issued a traffic ticket for trying to help traffic. The irony is that the issuing cop leaves the scene without resolving the traffic problem.

When people are focused on achieving metrics rather than understanding the wider social context they will do whatever is necessary to achieve those metrics - to the detriment of their own organization if necessary.

Flickr (c) image Thomas Hawk

  1. allissocial posted this